Insurance Carrier Contact Information

​Policyholders may contact the insurance carriers directly to discuss filing a claim, or to update information on their policy including:
  • Change of address
  • Updating third party designee for lapse notices (your emergency contact should you miss a premium payment)
  • Request a calculation of your current benefits
Note:  Please have your Policy Number handy before calling, or be prepared to answer questions that would confirm your identity.  Spouses can usually access information without a special authorization, other family members or a non-spouse Power of Attorney (POA) may need to request a special permission form.

If information is available on-line, click the company name highlighted in green.

(Company name in (parenthesis) shows the current servicing company)
​Company
Policyholder Service
Claims
Allianz
800-950-5872
LTC Group-Univita
​866-359-3476
Bankers United
​(Transamerica)
800-322-1434
866-745-3546
​866-745-3545
Blue Cross Blue Shield
​(MedAmerica)
800-544-0327
 ​
CNA
877-724-2669
877-262-2727
Conseco
800-441-3978
 
Fortis
​(John Hancock)
800-377-7311
800-222-3418
​800-233-1449
Genworth/
GE Financial / AMEX LTC
800-456-7766
800-876-4582
Great American
800-771-2142 x13308
 
John Hancock
800-377-7311
800-222-3418
www.jhltcclaims.com
Life Investors
​(Transamerica)
800-322-1434
866-745-3542
LifeSecure
888-575-8246
 
Lincoln Benefit Life
800-525-2799
 
Lincoln National
​"MoneyGuard"
877-533-0114
Value
MedAmerica
800-544-0327
 
MetLife / Brighthouse
888-565-3761
888-687-0977
Monumental Insurance
​(Transamerica)
800-690-2758
866-745-3545
Mutual Protective / Medico
​(Ability Insurance)
877-795-8493
877-795-8484
Mutual of Omaha / 
​United of Omaha
800-775-1000
800-268-6443
​IF policy date 1997-2004
New York Life
800-462-3911
 
OneAmerica / StateLife
​GoldenRule
800-275-5101
 
Physicians Mutual
877-500-7542
 
Prudential
800-732-0416
Value
Sentry
800-533-7827
800-272-0533
​800-426-7234
Thrivent
Aid Association for Lutherans /
​Lutheran Brotherhood
888-422-5737
 
Transamerica
800-227-3740
866-745-3542
Travelers
888-507-9185
​MetLife #2
877-582-7767
UNUM
800-331-1538
800-693-4988
National Guardian Life - NGL
888-505-2332
 
​ComfortLTC may not have sold nor directly service all of the companies listed.  Information is provided as a customer service reference only.  This information is deemed to be reliable as of 8/20/2020; please contact us if we need to update/change any of this information.