Comfort Long Term Care
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Insurance Carrier Contact Information

​Policyholders may contact the insurance carriers directly to discuss filing a claim, or to update information on their policy including:
  • Change of address
  • Updating third party designee for lapse notices (your emergency contact should you miss a premium payment)
  • Request a calculation of your current benefits
Note:  Please have your Policy Number handy before calling, or be prepared to answer questions that would confirm your identity.  Spouses can usually access information without a special authorization, other family members or a non-spouse Power of Attorney (POA) may need to request a special permission form.

If information is available on-line, click the company name highlighted in green.

Company names may not be in alphabetical order.  Company name in (parenthesis) shows the current servicing company.
​Company
Policyholder Service
Claims
Allianz
800-950-5872
LTC Group-Univita
​866-359-3476
Bankers United
​(Transamerica)
800-322-1434
866-745-3546
​866-745-3545
Blue Cross Blue Shield
​(MedAmerica)
800-544-0327
 ​
CNA
877-724-2669
877-262-2727
Conseco
800-441-3978
 
Fortis
​(John Hancock)
800-377-7311
800-222-3418
​800-233-1449
Genworth/
GE Financial / AMEX LTC
800-456-7766
800-876-4582
Great American
800-771-2142 x13308
 
John Hancock
800-377-7311
800-222-3418
www.jhltcclaims.com
Life Investors
​(Transamerica)
800-322-1434
866-745-3542
LifeSecure
888-575-8246
 
Lincoln Benefit Life
800-525-2799
 
Lincoln National
​"MoneyGuard"
877-533-0114
Value
MedAmerica
800-544-0327
 
MetLife / Brighthouse
888-565-3761
888-687-0977
Monumental Insurance
​(Transamerica)
800-690-2758
866-745-3545
Mutual Protective / Medico
​(Ability Insurance)
877-795-8493
877-795-8484
Mutual of Omaha / 
​United of Omaha
800-775-1000
800-268-6443
​IF policy date 1997-2004
New York Life
800-462-3911
 
OneAmerica / StateLife
​GoldenRule
800-275-5101
 
Physicians Mutual
877-500-7542
 
Prudential
800-732-0416
Value
Sentry
800-533-7827
800-272-0533
​800-426-7234
Thrivent
Aid Association for Lutherans /
​Lutheran Brotherhood
888-422-5737
 
Transamerica
800-227-3740
866-745-3542
Travelers
888-507-9185
​MetLife #2
877-582-7767
UNUM
800-331-1538
800-693-4988
National Guardian Life - NGL
888-505-2332
 
AIG/American General
(see claim #s)
Policies beginning with 582: U.S. Toll Free: +1 (888) 565-3769
Policies beginning with 130: U.S. Toll Free: +1 (800) 710-9876
​ComfortLTC may not have sold nor directly service all of the companies listed.  Information is provided as a customer service reference only.  This information is deemed to be reliable as of 8/20/2020; please contact us if we need to update/change any of this information.
CLICK HERE to Contact Us for Personal Assistance
CLICK HERE to download the updated NAIC "Shopper’s Guide to LTC Insurance"
Comfort Long Term Care is an independent insurance brokerage agency specializing exclusively in LTC insurance. Agency owner, Bill Comfort, The LTCpro® is a LTC specialist celebrating 30+ years of experience since 1991! We are based in the Raleigh, Durham, Chapel Hill, North Carolina Triangle region, but we serve clients throughout NC and across the country. We also have an office in St. Louis, Missouri.
​Click here to learn more about us!
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dba Comfort Long Term Care.  All rights reserved.
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The information on this website is for general informational and educational purposes only, and it is not intended to be a direct solicitation for the sale of any specific insurance company or policy form.  Not all policy types, options, or riders discussed in general terms on this site are available in every state.  Individual requests for specific company or policy information will be directed to a properly-licensed agent for the applicable state of residence.  For complete information about any specific coverage - including limitations and exclusions - refer to a company-specific illustration and Outline of Coverage.
  • TakeCare!
    • LTC Awareness
    • Hybrid LTC Insurance Info
    • Partnership LTC Insurance
    • Tax Guide
    • Claims
    • Glossary
  • LTC Rate Increases
  • News
  • About
    • Bill Comfort
    • Companies
    • Rinny
  • Contact